FAQ

Network diagnostics FAQ.

What is Infracheck used for?

Infracheck is used for Wi-Fi troubleshooting, network diagnostics, local appliance monitoring, LAN inventory, WAN/DNS/HTTP checks, and evidence reports for IT support teams and MSPs.

Is the Infracheck appliance cloud hosted?

No. The free appliance is self-hosted and runs inside the customer network using Docker. It stores telemetry locally by default.

Does Infracheck replace an MSP monitoring platform?

Infracheck focuses on local-first diagnostics and customer-site evidence. The Premium roadmap adds a self-hosted central layer for MSP operations, but the free app and appliance are useful independently.

Why compare phone diagnostics with appliance telemetry?

The phone shows what the user or technician experiences at a location. The appliance shows what the customer network experiences continuously from inside the LAN. Comparing both helps isolate client-side and site-wide faults.