Why am I connected to Wi-Fi but have no internet?
Being connected to Wi-Fi only confirms the link to the access point. The router, DNS resolver or provider connection can still be unavailable.
Read the checks →Infracheck Help
Start with the symptom.
Find the failing layer.
Plain-language answers for Wi-Fi, router, DNS and internet problems—plus the checks that turn a guess into useful evidence.
No matching topic yet. Try Wi-Fi, DNS, router, ping or internet.
Connection
Connection
Wi-Fi performance
Wi-Fi performance
Why is my Wi-Fi slow?
Slow Wi-Fi can come from weak signal, a low negotiated link rate, radio congestion, device limitations, router load, DNS delay or the provider connection.
Read the checks →Why is the Wi-Fi signal strong but the internet still slow?
Signal strength describes received radio power, not end-to-end performance. Link rate, interference, retransmissions, router load, DNS and the provider path still matter.
Read the checks →Intermittent problems
Intermittent problems
Why is Wi-Fi slower in the evening?
Evening slowdowns may be caused by more active home devices, busier neighboring Wi-Fi networks or congestion farther inside the provider network.
Read the checks →Why does restarting the router fix the internet only temporarily?
A restart resets connections and internal state. If the problem returns, the restart is evidence of a recurring fault—not a complete solution.
Read the checks →Coverage
Coverage
Why does Wi-Fi only work well near the router?
Performance that drops mainly with distance usually points to radio coverage, obstruction or placement rather than the internet subscription.
Read the checks →Security and congestion
Security and congestion
Are my neighbors stealing my Wi-Fi?
A neighbor can consume your internet connection only if a device has joined your network. Separate neighboring Wi-Fi networks do not use your subscription, but they can compete for radio airtime.
Read the checks →Fault isolation
Fault isolation
Why does the internet work by cable but not over Wi-Fi?
If Ethernet works reliably through the same router while Wi-Fi does not, the provider connection is less likely to be the first fault.
Read the checks →DNS and web
DNS and web
Why do some websites load while others do not?
Partial access often means the internet is not completely down. DNS answers, IPv6 paths, TLS validation, filtering or routing to a specific service may differ.
Read the checks →Latency
Latency
Why is my ping high in online games?
Gaming depends on stable latency and low packet loss, not only download bandwidth. Wi-Fi retransmissions, loaded links and long provider routes can all increase delay.
Read the checks →A repeatable method
Do not change everything at once.
Capture the symptom, compare one layer at a time, save the result, and only then change a setting or restart equipment.
- ObserveWhich devices, rooms and connection types fail?
- SeparateWi-Fi, gateway, DNS and external internet.
- RecordKeep timestamps and before/after evidence.
- ActChange the smallest thing supported by the evidence.