Customer reports
Customer network health reports for support reviews and renewals.
MSPs need a simple way to show what is healthy, what changed and what needs attention. Infracheck packages local telemetry into reports a non-specialist can read.
Useful in account reviews
- Show WAN quality and service reachability trends.
- Explain new or missing devices and whether they are monitored.
- Highlight DNS, HTTP/TLS and gateway issues with concrete values.
- Document recommendations before the next support visit.
Useful after incidents
- Capture what failed and when the alert started, was acknowledged and cleared.
- Summarize whether the problem looked client-side, LAN-side, WAN-side or service-side.
- Provide a PDF record that can be attached to a ticket.
White label direction
The Premium roadmap includes white label and branded report workflows for MSPs that want consistent customer-facing material.
Related Infracheck workflows
- Android Wi-Fi diagnostics app for field evidence.
- Docker network monitoring appliance for customer-site telemetry.
- Network evidence reports for customer handover.
- Phone vs appliance diagnostics for fault isolation.