ICInfracheckDownload

Professional use

Support-ready network diagnostics for IT teams, MSPs and field work.

Infracheck gives professional users a repeatable way to collect user-side evidence from Android or Windows, then compare it with site-side telemetry from the free local appliance when continuous monitoring is needed.

InfraZoom Diagnose hub for professional support workflows
App evidence during support visits
Infracheck Windows professional network diagnostics
Windows diagnostics for PCs
Infracheck appliance dashboard for customer site monitoring
Appliance telemetry and reports

Professional workflow

  1. Run App Only diagnostics on the affected phone or PC.
  2. Capture Wi-Fi, Ethernet, gateway, DNS, HTTP/TLS, route and local symptoms.
  3. Deploy the free appliance when the site needs recurring evidence after the first visit.
  4. Compare device-side and appliance-side signals to isolate client, LAN, WAN, DNS or service faults.
  5. Share a report with a customer, support ticket or internal escalation path.

What professionals get from each layer

APP ONLY

First-visit evidence

Capture what the user device sees at the complaint location: Wi-Fi, Ethernet, gateway, DNS, HTTP/TLS, route, captive portal behavior and local symptoms.

WINDOWS

PC-side diagnosis

Use the Windows app for adapter details, safe LAN discovery, DNS comparison, TCP/TLS checks, DHCP, VPN/routes, local history and PDF evidence.

APPLIANCE

Site-side history

Deploy the free appliance when the site needs continuous local WAN, DNS, HTTP/TLS, packet loss, LAN visibility, alerts and recurring reports.

REPORTS

Handover material

Turn diagnostic results into readable proof for support tickets, customer conversations, account reviews or escalation to an ISP/vendor.

Operational scenarios

  • New customer onboarding: collect a baseline before making router, access point or ISP changes.
  • Intermittent complaint: use app evidence for the user location and appliance history for what happened after the visit.
  • Helpdesk escalation: attach a report that shows tested fault domains instead of only a subjective description.
  • MSP review: use reports to show WAN quality, DNS status, LAN visibility, alerts, recommendations and open risks.

When Premium fits

The free app and appliance remain useful independently. Premium is planned as a paid, self-hosted license for organizations that need multiple appliance instances, centralized portal, alert routing, white label reports, roles, API access and webhooks.

Good fit

MSP customer sites, small business networks, branch offices, helpdesk escalation, field technician visits, Wi-Fi complaints, WAN/DNS incidents, and support reviews where evidence matters.

Continue with related workflows

HOME

Home use workflow

See how the same apps are explained for end users checking their own Wi-Fi.

Download tools See all scenarios